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If you are getting a "Your License has expired" message....

If you get a message telling you that your license has expired, it is because you have used it up on another PC.  As stated, the software is licensed for installation on one PC at a time. Therefore, if it has been "authorized" (by you or someone else at your site) by entering the License ID and Password and installing it on another PC.  Our server keeps track of all activations by time, date and IP address.

However, if you have purchased our "Download Protection" and are getting a "Your License has expired" or similar message....

If you get a message that your license has expired, and it is because you have suffered a data loss or hard drive crash, then e-mail us your name, phone number and either your Customer ID, License ID, or invoice number.  E-mail this information to: support#FireAlarm.org (replacing the # with @) and your backup license ID will be re-activated.

If you are having trouble opening or running your FAST FACTS software PLEASE try the following before calling for help.  It is faster, easier, and will fix the problem 95% of the time.  Besides, this will be the first thing we will ask you to do, again.

If you call or e-mail us and do not get a response right away, it is probably because we are teaching a seminar somewhere.  We are not ignoring you, but a software issue does not constitute an emergency.  Know that we have always resolved every issue (and there have been very few) to the customer's satisfaction.

Common Error Codes

If you get an error message when running or installing our FAST FACTS software, please refer to these codes for help.

Windows VISTA victims....

Sometimes shown as "Error 42".  If you are using Windows VISTA and are having trouble with running software, then you may have to activate the "run program as an administrator" setting.  (Windows7 has rarely needed this setting changed, but it is worth trying if you are having trouble with your Windows7 PC. It's easy to do.) 

Microsoft no longer supports Windows Vista.  However, you can still update your Windows Vista OS to Service Pack 2, if you haven't already done so:

http://windows.microsoft.com/en-us/windows/help/end-support-windows-xp-sp2-windows-vista-without-service-packs

 

If you are using Windows Vista or Windows7 and are having trouble opening/starting/running our software....

please use the following procedure, which has been reprinted from Microsoft's website:

 "To run a program as an administrator, follow these steps:

  1. Right-click the [desktop] icon that you use to run the program, and then click Run as administrator.
  2. When you are prompted for an administrator password or for a confirmation, type the administrator password, or click Continue.


For some program icons, the Run as administrator option is not available on the shortcut menu. For these program icons, follow these steps:

  1. Right-click the icon that you use to run the program, and then click Properties. On the Shortcut tab, the Target box contains the location and the name of the program file.
  2. Open the folder that contains the program file.
  3. Right-click the program file, and then click Run as administrator.
     

    If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.

If you must run a program as an administrator, you may want to set up the program so that you automatically run it as an administrator. To do this, follow these steps:

  1. Right-click the icon that you use to run the program, and then click Properties.
  2. On the Compatibility tab, click to select the Run this program as an administrator check box, and then click OK.

The Compatibility tab is not available for some program icons. For these program icons, follow these steps:

  1. Right-click the icon that you use to run the program, and then click Properties. On the Shortcut tab, the Target box contains the location and the name of the program file.
  2. Open the folder that contains the program file.
  3. Right-click the program file, and then click Properties.
  4. On the Compatibility tab, click to select the Run this program as an administrator check box, and then click OK.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

969417  (http://support.microsoft.com/kb/969417/ ) How do I enable User Account Control in Windows Vista? "

Additional "Run as administrator" information....

http://www.lytebyte.com/2008/10/22/how-to-run-as-administrator-in-vista-command-line/

 

If your FAST FACTS software suddenly stops working properly....

No one has reported this, however, you should try downloading and installing the software again.  You will not have to "authorize" it again by entering the original License ID and Password if it once ran properly on that same PC.  This is also true if you have deleted the software unintentionally.